Privacy Policy

At Merlin Systems, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our contact forms, or purchase products from our online store.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including your name, email address, phone number, postal address, and any other details you submit through our contact forms or when placing an order in our online store.

2. How We Use Your Information

We use the information we collect to respond to your enquiries, process and fulfil your orders, provide customer support, improve our website and services, and communicate with you about your orders or requests.

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only with trusted service providers who assist us in operating our website and processing orders (such as payment and delivery providers), and only to the extent necessary to provide our services to you.

4. Data Security

We take reasonable measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and analyse site traffic. You can control the use of cookies through your browser settings.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal information. You may also withdraw your consent for us to process your information at any time by contacting us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@merlinsystems.co.za or +27 11 203 4246.